Terms and Conditions
By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.
RETURN POLICY
CPAP SUPPLY USA will accept returns on any unopened product within 10 days of the original purchase date. A 15% restocking fee will be subtracted from the original cost and a credit in the form of Loyalty Points will be issued for the difference. Shipping costs are not refundable. Call our office to obtain an RMA number before returning the unopened item. Bedding products (bed pillows, mattress covers, etc) are NOT available for returns. Any product that has been opened can not be returned (No exceptions).
A cash refund is only applicable when a customer has purchased Mask Assurance on a product. A credit in the form of Loyalty Points redeemable only at CPAPSupplyUSA.com will be issued for all other returns. You must set up a user account with CPAPSupplyUSA.com for Loyalty Points to be rewarded.
Please feel free to give us a call at 1-866-560-2727 if you are not sure about the items that you need before placing your order. Our customer service department is extremely knowledgeable in CPAP therapy and will be glad to answer any question that you may have regarding sizing or product compatibility.
On the rare occasion that a product is received with a manufactures’ defect, call our office within 24 hours of receipt and we can trouble shoot the problem and take the appropriate steps. If you receive the item on the weekend or after our normal business hours please leave us a message at 1-866-560-2727. We will return your call on the next business day.
Please note that the above policy also includes all CPAP, BiPAP and APAP machines. A CPAP, BiPAP or APAP machine is considered opened regardless if any hours are placed on the machine. Most CPAP, BiPAP and APAP machines come with a manufacturer 2 year warranty for manufacture defects. Any misuse of the equipment may void the warranty. All warranty decisions are made solely by the manufacturer.
Special Orders
Special Orders / Non-Stocked Items are not eligible for return, refund or cancellation. Manufacturer’s warranties will be honored.
MANUFACTURER WARRANTIES
CPAP,BiPAP and APAP machines carry a manufacturer warranty. If your machine malfunctions, call our office at 1-866-560-2727 to verify the machine is still under warranty. If so, please call to arrange a Return Merchandise Authorization number. Warranty claim decisions are the solely at the discretion of the manufacturer. Customer is responsible for shipping the machine to our office. Repair or replacement of the broken machine can take up to 4 weeks depending on the manufacturer. Rental Machines are available to be used during this time if needed, please call our customer service for details on Rental Machines.
Manufacturers do not warranty against misuse or water damage. If water damage or misuse is determined to be the cause of the malfunction, you will have a choice to have it returned to you at no cost, have the machine repaired by the manufacturer (repair costs will be communicated and collected before machine is repaired), or purchase a new machine at current prices displayed on the website.
Email Addresses
Email Addresses are not shared, bought, or sold via our site or our data management system. Your email address is primarily used to communicate the status of your order. We may use your email address to send promotional information and keep you informed of changes to our website. These emails can easily be unsubscribed by clicking the appropriate link within the footer of the emails.
CANCELED ORDERS
All orders that are canceled by the customer are subject to a 10% administrative fee upon refund of original purchase price. If an order is canceled during normal business hours on the same business day the order was placed, a refund will be given that day. If an order is canceled after the close of normal business hours, a refund will be given within 24 business hours.
PRESCRIPTION POLICY
CPAP Supply USA requires a prescription for every CPAP/BiPAP/APAP Machine, Mask, or Humidifier purchased.
What should be on the prescription?
Patients first and last name
Doctor's name and office address
Patient's pressure setting (for CPAP/BiPAP/APAP ONLY). For BiPAP, it must include IPAP and EPAP pressures. For APAP or Auto machines, we need a minimum and maximum pressure.
A copy of the prescription must be faxed to 866-560-4227 before we will ship your machine. Please contact us directly if you are having difficulty obtaining a prescription.
NOTE: A Physicians Order CAN be used to purchase masks and humidifiers. For a copy of CPAPSupplyUSA.com's Physician Order Form, please click here. If you need any assistance in obtaining this from your Physician or Sleep Lab, please contact us at 1-866-560-2727 or by email at script@cpapsupplyusa.com.
*Prescriptions are NOT required to be sent for replacement parts, filters, or any product on the website without a prescription required field. However, patients should have a valid prescription for these items.
MASK ASSURANCE POLICY
CPAPSupplyUSA.com provides the Mask Assurance Program to allow our customers the opportunity to purchase a CPAP mask system with assurance that they are purchasing the best equipment to suit their sleep therapy needs. With this assurance, customers are allowed a 30 day return period from the date of shipment in which they can test their chosen equipment and determine whether or not the mask system suits their needs. With this assurance, the mask can be returned to CPAP Supply USA for a full refund less the cost of shipping. The mask must be returned within the 30-day period starting from the date of purchase to qualify for return. CPAP Supply USA reserves the right to offer assurance on some or all of their offered CPAP mask systems. We also reserve the right to refuse assurance to any customer deemed to be abusing the Mask Assurance program. Any modifications made to the product will void your Mask Assurance.
Mask Assurance covers only the mask purchased, and no other items purchased within the same order. Mask Assurance cost is determined per mask and is subject to change at any time. Mask Assurance may not be offered on every mask available at CPAPSupplyUSA.com. Mask Assurance will be honored on all masks with which it is purchased, but we reserve the right to remove the Mask Assurance option from any product at any time.
Mask Assurance will never be offered at a sale price or discounted rate. Prices are subject to change at any time and therefore, we cannot offer price protection on this assurance.
Mask Assurance can only be purchased during the mask purchase and must be added to your cart and paid for at the time of purchase.
Mask returns must be received at CPAP Supply USA within the 30-day period, including transit time. Please contact CPAP Supply USA prior to sending your return for an RGA number that will allow us to correctly identify your return and refund your money promptly. Please send a copy of your packing slip and order number with your returned item. CPAP Supply USA will provide a refund within 10 business days of your return.
All items purchased WITHOUT Mask Assurance are subject to CPAPSupplyUSA.com's standard Return Policy (see above).
Mask Assurance is not available when purchasing a CPAP machine and CPAP mask combination package.
CPAP Supply USA is happy to offer our Mask Assurance program to individuals as an additional protection of their purchase, but due to the nature of our program, we must strictly enforce this policy to keep our Mask Assurance costs low. If you have any questions or are unsure about something within this policy, please contact us directly.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.
Machine Rental Policy
CPAPSupplyUSA.com provides the CPAP and Bi-Level rental program for patients who require a unit for a trial period of 30 days. Under this program, you have the option of choosing from various machines, paying for the cost of a 30-day rental, and receiving that machine for your personal use for the set trial period. This program is subject to our Machine Rental Policy as follows:
After your completed purchase of a rental machine through CPAPSupplyUSA.com (subject to applicable shipping costs as defined in our Shipping Policy), we will send your sanitized machine with one new span of tubing, one new foam filter, and one return shipping label for easy return of the unit to CPAP Supply USA. The machine rental period lasts for only 30 days. From the date of your placed order, we allow for a TOTAL of 35 days (including transit time to reach our office) for one rental period. If the machine is not received at our office on the 35th day of your rental from the date of purchase, we will apply a charge to your credit card of 80% of the machine's retail value as listed on CPAPSupplyUSA.com that day. Purchasing another 30-day trial period through CPAPSupplyUSA.com can extend rental periods for an additional 35 days.
Prescriptions are required for the rental CPAP machine. If you have purchased a machine at CPAPSupplyUSA.com prior to your rental purchase, please notify us as we may have your prescription on file. If not, please fax your prescription to us at 866.560.4227 or email a scanned copy to info@cpapsupplyusa.com. A copy of the prescription must be received before we will ship your rental machine. Please send a copy of your prescription within 7 business days. Please note that any canceled order due to lack of prescription will be charged an administrative fee of 10% at time of refund. We do not allow customers to order a mask with mask assurance while renting a machine. Please contact us directly if you are having difficulty obtaining a prescription.
Home Sleep Test Rental Policy
Home Sleep Tests are rented for a period of 1 to 2 Weeks. The return of the HST is critical for the download and diagnostic process. If the HST unit is not returned, or it is lost, stolen or damaged beyond repair the renter is responsible for the cost of the HST unit. A HST unit deemed damaged beyond repair is determined by the manufacturer. The cost for replacement will be the responsibility of the renter. If a HST unit can be repaired, the renter will be responsible for the repair cost which is determined by the manufacturer. Any HST that is stolen, lost, or not returned will be the responsibility of the renter. The cost of the HST unit will be determined by the manufacturer.
DISCLAIMER OR WARRANTIES AND LIMITATIONS OF LIABILITY
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
TRADEMARKS
"CPAPSupplyUSA.com", the CPAPSupplyUSA.com logo, and the other names, marks, products and services described in our websites are either trademarks, trade names or service marks of CPAP Supply USA, LLC. (CPAPSupplyUSA.com) and its licensors, or are the property of their respective owners. These marks may not be copied, imitated or used, in whole or in part, without the express prior written permission of CPAP Supply USA, LLC. (CPAPSupplyUSA.com). In addition, page headers, custom graphics, button icons, and scripts that are service marks, trademarks, and/or trade dress of CPAP Supply USA, LLC. (CPAPSupplyUSA.com) may not be copied, imitated, or used, in whole or in part, without the prior written permission of CPAP Supply USA, LLC. (CPAPSupplyUSA.com).
Third Party Information Resources
Information here is not intended for trading purposes. Neither CPAP Supply USA, LLC. (CPAPSupplyUSA.com) nor any of its data or content providers shall be liable for any errors or delays in the content, or for any actions taken in reliance thereon.
Limitations of Liability
In no event shall CPAP Supply USA, LLC. (CPAPSupplyUSA.com) be liable for any direct, special, indirect or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence), or otherwise, arising out of or in any way connected with the use of our websites or the materials contains in, or access through, our website. Where not proscribed by law, the aggregate liability of CPAP Supply USA, LLC. (CPAPSupplyUSA.com) and its affiliates to you arising out of or connected with your use of our websites or the materials contained in or accessed through our website, in any circumstance, is limited to the greater of the fees paid by you to CPAP Supply USA, LLC. (CPAPSupplyUSA.com) in connection herewith during the 6 months prior to the occurrence upon which your claim is based or $1,000. You agree to defend, indemnify and hold harmless CPAP Supply USA, LLC. (CPAPSupplyUSA.com) and its affiliates and their respective officers, directors, employees and agents from and against any liabilities, losses, costs, claims, expenses, damages, causes of action or demands, including without limitation reasonable legal and accounting fees, arising or resulting, or alleged by a third party to be arising or resulting from your use of any information or material from our websites or your breach of any of these Terms of Use. The provisions of this paragraph shall indefinitely survive the termination of this agreement.
Applicable Law
These Terms of Use shall be governed by and construed in accordance with the laws of the State of Virginia, applicable to agreements made and entirely to be performed within such state, without resort to its conflict of law provisions. By accessing and/or placing orders under our websites, you acknowledge that you have read, understood and agreed to be bound by these Terms of Use and by all applicable laws and regulations, including U.S. Export control laws and regulations. Visitors who do not agree with these Terms of Use should not access our websites. You agree that any action at law or in equity arising out of or relating to these Terms of Use shall be filed only in the State of Virginia located in State or Federal Court and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of these Terms of Use.
Termination
Notwithstanding any of these Terms of Use, CPAP Supply USA, LLC. (CPAPSupplyUSA.com) reserves the right, without notice and in its sole discretion, to terminate your license to use our websites, and to block or prevent future access to and use of our websites.
Miscellaneous
These Terms of Use apply exclusively to your access to, and use of, our websites and do not alter in any way the terms or conditions of any other agreement you may have with CPAP Supply USA, LLC. (CPAPSupplyUSA.com) for products, services or otherwise. CPAP Supply USA, LLC. (CPAPSupplyUSA.com) reserves the right to change any and all content contained on our websites at any time without notice. Reference to any products, services, processes, or other information, by trade name, trademark, manufacturer, CPAP Supply USA, LLC. (CPAPSupplyUSA.com) not constitute or imply endorsement, sponsorship or recommendation thereof by CPAP Supply USA, LLC. (CPAPSupplyUSA.com).
Other Information
Traditionally, CPAP equipment is dispensed by local providers who accept insurance as payment. Consumer choice of equipment through local providers is limited. The CPAPSupplyUSA.com business model is cash up front in exchange for CPAP equipment. The consumer makes their choice of equipment and purchases the equipment with their own money.
Please send questions, comments and suggestions to info@CPAPSupplyUSA.com